Support
This page outlines some ways you can get help and support using Freddy Render.
Reporting Bugs
If you've found a bug with Freddy Render, you can report it here: Freddy Render Repository Page.
After registering an account, click the Issues tab on that page, click the New Issue button, and describe the issue you think you're seeing.
Where to Get Support
There are several places to learn Freddy Render and get support.
This Wiki
If you're having trouble understanding how to setup or use any part of Freddy Render, make sure to read every part of this Wiki thoroughly. Many questions have already been answered here, and new information can be added at any time.
Discord Server
If you're a user of Discord, feel free to join our main discord server here: Freddy Render @ Discord.
Support Forum
Right now the forums at MikePeralta.com are offline until I can decide what to do about them.
For awhile, the forums were run by custom code written from scratch, but became too bothersome to maintain. At the moment I'm trying to decide which pre-made forum software to switch to. If you have any suggestions, please let me know! The main characteristics I'm looking for in forum software right now are:
- Self-Hostable, Free Open Source Software (FOSS)
- Ability to integrate with existing user database
- Ability to easily apply custom style sheets (CSS)
- Flexible plugin/addon system, so I can customize as needed
No email support is provided, per-say. But if you have a question or problem that hasn't been addressed in this Wiki, and lots of other users are likely to share your problem, I may just update the Wiki with an answer.
Personal Support
If you have the cash to spare and would like to get one-on-one support directly, send me an email. I'm open to email support, chat support, VoIP support, and live video support.
Requesting Custom Features or Upgrades
Freddy Render is a hobby project of mine, and thus requests for custom features or general upgrades are not likely to be serviced. However, there are some situations where I may consider suggestions. Your suggestion is more likely to be taken seriously if:
- It's a really, really cool idea and likely to greatly benefit most users without a ton of work on my end.
- You're willing to hire me to implement the upgrade.
Troubleshooting
If you've done all you can to learn Freddy Render and still have issues, try the following:
- First make sure you've read this entire Wiki, including the FAQ page.
- If that doesn't help, try asking for help in the discord server or forum.
- If that doesn't help, read the Email section above and see if that might work for you.
- If all else fails, see the Personal Support section above.